A Bar Above’s Commitment to Quality
Shipping, Returns & Commitment to Quality Policy
At A Bar Above, we’re committed to delivering high-quality products that you’ll love. If you’re not completely satisfied with your order, please contact us within 30 days of purchase.
We’re here to listen, and we’ll work with you to make things right. For eligible returns, we offer store credit so you can choose something you’ll truly enjoy. Your satisfaction is our priority!
Return Eligibility
To qualify for store credit, returns must meet all of the following criteria:
- The product was purchased within the last 30 days
- It’s unused and in original packaging
- It’s not damaged
- You have the receipt or proof of purchase
Products that do not meet these criteria will not be accepted. Returns that are not due to our error (i.e., the item is as described and undamaged) are subject to a 5% restocking fee.
How to Initiate a Return
Please contact us before sending anything back:
- By email: hello@abarabove.com
- Or via the customer service contact form on our website
We’ll provide return instructions and next steps.
Open Box Items
Items marked as “open box” are final sale and not eligible for return, unless they arrive damaged or defective.
Return Shipping
- If the return is due to our error (e.g., defective, damaged, or incorrect item), we’ll cover return shipping.
- If it’s for any other reason (e.g., changed your mind), return shipping is your responsibility. Please use insured shipping—we cannot offer store credit for items lost or damaged in transit.
- Initial shipping charges are non-refundable.
- Returns that are not due to our error (i.e., the item is as described and undamaged) are subject to a 5% restocking fee.
After 30 Days
Unfortunately, we cannot accept returns, offer exchanges, or provide store credit more than 30 days after the purchase date.
Our Quality Guarantee
If you’re not happy with the quality of your product, please reach out within 30 days. We’ll work with you to resolve the issue, whether that’s through an exchange, store credit, or another solution that reflects our commitment to your satisfaction.